Refund Policy

Effective Date: January 1, 2026

This Refund Policy explains how refunds, billing adjustments, cancellations, and payment disputes are handled by CallLeadEngine (“Company,” “we,” “our,” or “us”). This policy applies to services, consulting, marketing work, and other business-related activities associated with callleadengine.com.

By purchasing or using services provided by CallLeadEngine, you acknowledge and agree to the terms outlined in this Refund Policy.

1. General Refund Policy

Due to the nature of digital marketing, advertising services, consulting, and lead generation work, most services involve time-based work, planning, research, configuration, and technical setup that cannot be reversed once initiated.

For this reason, most service-related payments are considered non-refundable once work has begun.

2. Non-Refundable Services

Unless otherwise stated in a written agreement, the following types of services are generally non-refundable once initiated:

– Campaign planning and strategy development
– Market research and analysis
– Advertising account setup
– Campaign configuration and optimization
– Tracking implementation
– Technical integrations
– Consultation or advisory services
– Time spent reviewing business requirements or preparing campaigns
– Any marketing work already performed

Once work has started, the associated service fees are typically not eligible for refund.

3. Advertising Spend and Third-Party Platform Costs

Advertising budgets and media spend paid to third-party platforms are not controlled by CallLeadEngine and are generally non-refundable.

Examples of such platforms may include advertising networks, analytics providers, or marketing software services.

If advertising funds are paid directly to a third-party platform, those charges are governed by that platform’s own billing policies and refund rules.

CallLeadEngine is not responsible for refunding:

– Advertising platform charges
– Media spend already allocated
– Click-based or impression-based advertising charges
– Platform service fees
– Third-party software costs

4. Cancellation Policy

If services are provided on a recurring basis, cancellation requests must typically be submitted before the start of the next billing cycle.

Cancellation prevents future billing but does not retroactively refund work already performed.

Specific cancellation terms may be outlined in a separate service agreement if one exists.

5. Billing Errors

Refunds may be considered in the event of a confirmed billing error such as:

– Duplicate payments
– Incorrect charges
– Administrative billing mistakes

If you believe a billing error has occurred, please contact us as soon as possible with relevant payment details so the issue can be reviewed.

6. Refund Requests

Refund requests must be submitted in writing and should include sufficient details to allow investigation, including:

– Name
– Contact email
– Description of the issue
– Payment date
– Payment amount

Refund requests are evaluated on a case-by-case basis.

7. No Performance-Based Refunds

Refunds are not provided solely because marketing performance, lead volume, call volume, or business outcomes did not meet expectations.

Advertising and marketing performance depend on many external factors including market conditions, competition, budget, targeting, business responsiveness, and consumer demand.

Because these variables are outside of our direct control, results cannot be guaranteed and do not constitute grounds for refund.

8. Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute through a financial institution or payment processor, clients are encouraged to contact CallLeadEngine to attempt to resolve the issue.

Initiating a chargeback without prior communication may delay resolution and may affect future eligibility for services.

9. Policy Updates

This Refund Policy may be updated from time to time to reflect operational, legal, or business changes.

Updated versions will be posted on this page with a revised effective date.

10. Contact Information

If you have questions regarding this Refund Policy or would like to submit a billing inquiry, you may contact us at:

CallLeadEngine
Email: [email protected]
Website: https://callleadengine.com